IDBI Direct, also known as IDBI Capital Markets and Securities Ltd., is a wholly-owned subsidiary of IDBI Bank Ltd based out of Mumbai providing the best services to customers with a strong backup of IDBI Direct Customer Care.
This makes it a bank-based stockbroker and provides after-sales support services to customers with IDBI Direct Customer Care.
It was incorporated in December 1993 and founded its online trading platform with IDBI Paisa Builder in 2006. It has a net worth of three billion rupees and a strength of 200 employees spread across 14 branches over 14 cities in India.
Being a bank-based stockbroker, IDBI Direct provides the service of 3 in 1 Demat Account. This service allows the customer to integrate his/her Demat account with their respective bank account.
It avoids the cumbersome process of manually transferring the amount in the Demat account.
IDBI Direct Customer Care Channels
You may use any of the below-listed communication channels to connect with IDBI Direct Customer care for your concerns–
IDBI’s direct customer care options are limited. It lacks the presence of online customer support services. So if the customer is fine with physical support, then it is fine.
But for customers comfortable in online support services, it is quite disappointing. It would be very helpful if the portal comes up with chat-bots to solve quick queries.
IDBI Direct Customer Care Number
The contact details that will assist the clients in getting in touch with IDBI Direct Customer Care includes:
1800-22-3366, 022-3913 5001, 1800 200 3388
Demat related Enquiries
Demat Related Grievances
Stock Broking, Merchant Banking, Portfolio Manager related grievances
IDBI Direct Customer care timings for the call is as mentioned below:
Monday to Friday – 9:AM to 8:00 PM Saturdays – 9:00 AM to 5:00 PM Closed on Sundays and Public Holidays
If you wish to raise the concern or post a query, you will have to submit the following details. It is advisable to save the above-mentioned details for quick access to the customer care services provided by IDBI Direct Customer Care Portal.
It is compulsory to submit the full name and e-mail address. The client code is optional.
IDBI Direct Compliance officer details
A compliance officer is a person who ensures that all the processes and actions of the company are in compliance with the regulations of the trade. The compliance officer of IDBI Direct is Ms Christina D’Souza.
Here are the contact details:
IDBI Direct Customer Care FAQs
Here is the list of various general queries and concerns raised by IDBI Direct Customer Care clients
What are the charges for account opening and maintenance related to your Demat account and trading account?
IDBI Direct charges Rs.700 for opening the trading account. The maintenance charges for a trading account and the charges for Demat account opening is Rs.0. But the customer will have to pay Rs.450 for the maintenance of the Demat account.
IDBI Direct Services
IDBI direct platform provides the following services