IDBI Direct Customer Care

Customer Care of Other Brokers

IDBI Direct, also known as IDBI Capital Markets and Securities Ltd., is a wholly-owned subsidiary of IDBI Bank Ltd based out of Mumbai providing the best services to customers with a strong backup of IDBI Direct Customer Care.

This makes it a bank-based stockbroker and provides after-sales support services to customers with  IDBI Direct Customer Care.

It was incorporated in December 1993 and founded its online trading platform with IDBI Paisa Builder in 2006. It has a net worth of three billion rupees and a strength of 200 employees spread across 14 branches over 14 cities in India.  

Being a bank-based stockbroker, IDBI Direct provides the service of 3 in 1 Demat Account. This service allows the customer to integrate his/her Demat account with their respective bank account.

It avoids the cumbersome process of manually transferring the amount in the Demat account. 

IDBI Direct Customer Care Channels

You may use any of the below-listed communication channels to connect with IDBI Direct Customer care for your concerns–

  • Mail 
  • Phone Support
  • Offline branches
  • Mobile application

IDBI’s direct customer care options are limited. It lacks the presence of online customer support services. So if the customer is fine with physical support, then it is fine.

But for customers comfortable in online support services, it is quite disappointing. It would be very helpful if the portal comes up with chat-bots to solve quick queries.  

IDBI Direct Customer Care Number 

The contact details that will assist the clients in getting in touch with IDBI Direct Customer Care includes:


IDBI Direct Customer Care Timings

IDBI Direct Customer care timings for the call is as mentioned below:

If you wish to raise the concern or post a query, you will have to submit the following details. It is advisable to save the above-mentioned details for quick access to the customer care services provided by IDBI Direct Customer Care Portal.

  • Full Name
  • E-mail
  • Client code

It is compulsory to submit the full name and e-mail address. The client code is optional.

IDBI Direct Compliance officer details 

A compliance officer is a person who ensures that all the processes and actions of the company are in compliance with the regulations of the trade. The compliance officer of IDBI Direct is Ms Christina D’Souza.

Here are the contact details:


IDBI Direct Customer Care FAQs 

Here is the list of various general queries and concerns raised by IDBI Direct Customer Care clients 

IDBI Direct charges Rs.700 for opening the trading account. The maintenance charges for a trading account and the charges for Demat account is Rs.0. But the customer will have to pay Rs.450 for the maintenance of the Demat account. 

IDBI Direct Services 

IDBI direct platform provides the following services

IDBI Direct Portal Advantages

Let us have a look at the advantages of IDBI Direct Portal

  • The customers have no trust issues since the portal is backed by a reputed bank
  • The customers will get 3 in 1 Demat account and save the manual work of transferring cash
  • The customer gets various online and offline platforms for trading
  • The customer gets detailed reports for investing and trading
  • The customers who have NRI status can also avail the portal
  • The customers are charged different brokerage depending upon the initial deposit and turnover every month

IDBI Direct Portal Disadvantages 

Let us have a look at the disadvantages of IDBI Direct Portal

  • The customers have access to a mediocre mobile application which has not been updated for one year
  • The customer has access to a limited number of communication channels and no facilities of chat-bots
  • The customers have to pay comparatively higher brokerage in comparison to other platforms 
  • The customers cannot do commodity trading using the platform

We wish you all the best to choose the best platform as per your requirement. 

Furthermore, in case you are looking to get started with stock market trading or investments in general, let us assist you in taking the next steps forward.

Free Demat Account
Broker Name
IDBI Direct Customer Care
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