With Complaints resolution rate of 90%, Geojit Customer Care stands asan average performing bureau of the brokerage firm. This article highlights the details of the Company’s customer service quality and communication channels.
Geojitcame into existence in 1986. A member of BSE and NSE, this full-time service broker renders facilitates its clients with equity trading services, real-time research reports, stock recommendations, market pointers, and more.
The broker’s active customer base figures around 1,62,121 which is huge indeed.
Geojit has made equity trading simpler, safer and interesting by allowing its clients to take advantage of daily SMS alerts for smart advice. The Company’s depository assets amounting to ₹69,561 Crore stand as the testimony of its quality services.
It has offices in more than 500+ cities across 2,100+ locations in India. Plus, the broker has gained a strong foothold in various Gulf countries including Oman, UAE, Bahrain, Saudi Arabia, and Kuwait.
The brokerage firm meets the needs of its clients via a huge network of 491+ offices located across the country. Clients can connect with the Geojit Customer Care reps through email, fax or phone service.
Geojit Customer Care Channels
Geojit Customer Care can be contacted through any of below-listed communication channels –
For generic or non-urgent queries its best to reach out to the Geojit Customer Care representatives using email support, web form or fax. Not to mention, phone support is best for quick/instant assistance. Customer may choose a communication mode depending on the severity of their concerns/issues.
The overall support service quality of Geojit Customer Care is not really bad, but average.
Quick and proper assistance is a must during the process of placing and tracking orders. Geojit’s multi-channels(such as phone, email, etc.) deliver satisfactory customer service efficiently. But still, there are certain loopholes requiring the attention of the management.
Geojit also offers the facility of Call and Trade to its clients. Placing/tracking orders through Call Centre Desk is pretty much a handy option. For other enquiries, you may either visit one of the branches or contact Geojit Customer Care using email or SMS.
Geojit Customer Care Contact Details
If you are looking forward to contacting Geojit Customer Care check the details below for your reference:
Don’t forget to maintain an offline copy of the above-mentioned Geojit Customer Care details for easy reach to the representatives.
Geojit Compliance Officer
Name of the Compliance Officer
Aswathi C Madhavadas
Geojit has done a great job by introducing web support portal for enhancing the overall quality of its customer care services. A support ticket can be easily created by filling and submitting the form on the online support portal.
The customer support can be contacted for concerns related to any of the topics listed below – Queries and concerned can be raised for topics related to the following:
New account opening
Existing online trading account
Currency or Derivative Trading
Mutual Fund investments
Process for account closing
Portfolio management services
A support ticket can be raised by the clients for various other issues related to the Company’s services. Generally, queries are resolved by Geojit Customer Care within 24 hoursof raising the support ticket through email.
Here is the list of general queries concerning Geojit’sservices and products –
What are Geojit’s trading and demat account opening fees?
Geojit is one few full-service stockbrokers that charge no fee for trading and demat account annual maintenance and Demat account opening. However, the charges a nominal fee of ₹425 for Trading account opening.
Geojit allows its clients to trade in stocks and securities, derivatives, insurance policies, currency, mutual funds, fixed deposits, bonds, and IPO. The Company offers a selection of 1000 plus mutual fund schemes featuring more than 34 asset management companies.
What funds transfer options are available with Geojit?
The Company offers multiple options for funds transfer to its clients like Cheque, Online Funds Transfer, UPI and NEFT.
What is the threshold limit for futures position?
Minimum threshold limit for holding intraday futures position is 90% (given clients are responsible for maintaining minimum marginal levels).
Geojit Customer Care contact details for NRI traders (for more information, check this review on Geojit NRI Trading):
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