MasterTrust Customer Care

Customer Care of Other Brokers

MasterTrust Customer Care is an average service portal care of the broker. The article will share the details of the firm’s information, services, and quality of services, trading platforms, communication channels, advantages and disadvantages of the portal.  

MasterTrust is a full-service stockbroker with its headquarters in Ludhiana. It was established in 1994 as Master Capital Services Ltd. Full-service stockbroker cover ends to end-cycle of trading in equities and commodities.

The services provided by the full-service stockbroker include customer support, trading platform, research and trading products exposure. MasterTrust provides services for trading in equities and commodities through markets like BSE, NSE. It also deals in currencies through MCX-SX. 

MasterTrust has a full-fledged commodity trading via its subsidiary company Master Commodity Services Ltd. It also has its own DP service, which is registered with MCX and NCDEX (National Commodities and Derivatives Exchange Limited).

Broker-assisted trading, as well as automated trading services, are provided with MasterTrust.

These services can be leveraged by the Indian investors as well as the NRI Investors. Though being a full-service stockbroker, MasterTrust charges comparatively low brokerage in comparison to its counterparts.

MasterTrust has been in the business for two decades and has attained considerable trust amongst its investors. It has employee strength of 650+ over the organisation and 1,50,000+ client relationships.

MasterTrust has 505+ branches all over India.   

MasterTrust Customer Support

MasterTrust provides a wide range of options for customer care. Being a full-service stockbroker, customer care is an important facility and expectations of customers will also be high.

MasterTrust Customer Care is pretty decent when it comes to handling queries. The understanding of customer care executives is up to the mark. MasterTrust customer care is one of the major positive features of the stockbroking firm. 

If you have any issues in trading or other functionalities, then you can contact the stockbroking firm via below-mentioned options:  

  • Phone
  • Email
  • SMS
  • Chat
  • Offline Branches

Though MasterTrust says to have competitive brokerage rates, they want customers to approach them personally for any brokerage concerned issues.

Having the presence of sub-broker offices across the country, the broker helps their clients personally. Also, they do not disclose their brokerage charges online.

MasterTrust treats each customer differently on the parameters of their financial needs. The brokerage is negotiable. So it is advised to meet the brokers personally or calling them. 

Nonetheless, you can check this MasterTrust Brokerage Calculator for detailed understanding.

The live chat feature of MasterTrust Customer Care is under process.

MasterTrust Customer care also has the feature of the online demo where you get information about MasterTrust Corporate, Client Back Office, Branch Back Office, etc. 


MasterTrust Customer Care Details

It would be helpful if you save the numbers mentioned above in your contact list for future assistance of MasterTrust Customer Care usage.

The timings for the MasterTrust Customer Care are as follows:


Master Trust Services

MasterTrust provides below-mentioned services to its clients


MasterTrust Trading Platforms

Here is a quick look at some of the trading platforms offered by MasterTrust:

Web-Based Trading: Web-Based Trading can be accessed via a browser, and there is no need to install anything. It provides you with many features like integrated fund transfer system, research calls, live market quotes, etc. to name a few. 

Mobile Application: The mobile application of MasterTrust is called Master Mobile. As of date, it is rated at 3.2, which is very low. The customers are not satisfied with the working of the app. There have been no updates on the app since August 11, 2018.

If you are a beginner or intermediate trader, navigation is going to be difficult for you and user experience will be at a mediocre level. 

Terminal Software: The software used by MasterTrust is OMNESYS NEST. It is a third-party application and is not maintained as well as developed by MasterTrusts.

It has a wide range of features and the majority of technical indicators used for analysis. 


MasterTrust Advantages

Some of the benefits provided by this stockbroker are as follows:

  • The brokerage charges are quite reasonable
  • It has multiple trading platforms

MasterTrust Disadvantages

Here are a few concerns associated with MasterTrust:

  • There is no brokerage or margin calculator
  • The live chat feature is in process
  • The fund transfer takes time

MasterTrust FAQs 

Here are some of the frequently asked questions about this stockbroker:

What is the account opening charges in MasterTrust?

The trading account opening costs ₹555 and that of Demat Account Opening is around ₹300 per annum. However, through A Digital Blogger, the account opening and AMC charges are levied off (just fill in the form below to get started).

Who is the Compliance officer & what are the contact details?

Mr Harjeet Singh Arora, Managing Director of the company, is the compliance officer of MasterTrust.

Here are the contact details of the compliance officer of this stockbroker:

  • Email: secretarial[at]mastertrust.co.in
  • Phone: 0161 – 2410557 – 58, 3911525
  • Fax: 0161 – 2402963

In case you are looking to get started with stock market trading or investments, let us assist you in taking the next steps ahead.

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