As far as the client base is concerned, Kotak Securities has an active base of 3,82,419 clients. This puts them in the sixth spot if we talk about the overall stockbroking space in India. Furthermore, the broker has been consistent in maintaining its position in the Industry over a period of time.
Talking about Kotak Securities Customer Care, these are the communication channels provided to its clients:
A toll-free number with support in 10 different languages
Offline branches (more than 260 across different parts of India)
The broker also provides support to its International clients in countries such as Bahrain (firstname.lastname@example.org or email@example.com) etc.
As listed above, Kotak Securities customer care consists of a wide range of methods in which a client can get in touch with the broker. Talking about the quality, Kotak Securities Customer Care has its set of concerns, such as:
Inconsistency in Customer Executive Training
Generic communication with limited personalization
However, on a positive note, Kotak Securities has been able to successfully set an escalation framework for its clients in case they do not get resolution within a stipulated period.
This is how it works:
The customer can reach out to the support team of the stockbroker with his/her query or concern.
If in case the customer does not get a satisfactory response or no response at all, then he/she can reach out to the Kotak Securities Customer Care HOD.
If there is still no satisfactory solution, the customer can reach out to the compliance officer of the broker.
Finally, the broker has opened up a direct communication channel with the CEO of Kotak Securities for the client to directly interact with (assuming he/she has gone through the first 3 levels of escalation).
The broker suggests that the client must ideally provide his/her Client ID to get a quicker response.
In case you are looking to reach out to Kotak Securities Customer Care, here are the details:
Toll Free Number
1800 222 299 / 1800 209 9191 / 1800 209 9292
+91 77389 88888 /+91 77389 88889
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051
As far as escalation to upper levels is concerned, here are the contact details for your reference (advice to use only in case you do not get a satisfactory response from the Level One):
Level 2 Phone
Level 2 Email
Level 3 Phone
Level 3 Email
Level 4 Phone
Level 4 Email
Kotak Securities Customer Care is open from 8 am to 6 pm on weekdays and 9 am to 2 pm on Saturday. The broker does not provide any customer assistance on Sundays.
Although the stockbroker claims to provide response communication within 24 hours, however, the customer care team may take up to 3 days in case of specific issues raised by the clients.
Web-chat support is available only on weekdays between 9 am and 6 pm and is provided to assist only on basic issues related to the client’s demat account, services offered by the broker etc.
Furthermore, if you have already been in touch with the Kotak Securities Customer Care and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of the bank-based stockbroker.