Religare Securities Customer Care

Customer Care of Other Brokers

Religare Securities is a mainstream full-service stockbroker based out of New Delhi, India. The broker has an active client base in excess of 1.4 Lakh, making it one of the top stockbrokers in India. Let’s talk about Religare Securities Customer Care here and see whether it is good enough or not (along with the customer support details).

In this detailed Religare Securities Customer Care review, we will talk about multiple areas such as a number of communication channels, quality of support and of course we will provide you with the Religare Securities Customer Care details, in case you look to get in touch with the stockbroker.

As far as different ways to communicate with Religare Securities is concerned, the broker provides the following methods to its clients:

  • Toll-free Number
  • Phone lines for NRI BSNL Users
  • Email
  • Web-form
  • Fax
  • Offline Branches

Apart from the toll-free number, Religare Securities does not have any phone or mobile lines for customer communications.

Here are Religare Securities customer care details for your reference:

 

The broker has a presence in around 500 locations across different parts of the country through its sub-brokers and franchise offices. Traders who prefer communicating face to face may choose to use this mode of communication. However, you’d need to physically visit the branch to get your concern resolved.

As far as the timings of Religare Securities Customer Care are concerned, you can get in touch with them between 8 am to 7 pm on weekdays and between 8 am to 6 pm on Saturday. Communication lines are off on Sundays.

The turnaround time taken by the broker to resolve your query may vary from 1 hour to 48 hours depending on the severity of the issue.

The broker claims to offer its clients an escalation matrix that says:

  • In case you are not satisfied by the response of the Religare Securities Customer Care, then you may choose to escalate your concern to managercustomerservices@religareonline.com
  • Furthermore, if within 10 days, there is no satisfactory response by the above email account, then you may get in touch with the broker at headcustomerservices@religareonline.com
  • For any specific grievance, the client may use igreligare@religare.com and ig.commodities@religare.com

As you can see that the broker has provided its clients with a bunch of email ids but the calling communication is limited to one toll-free number.

Although the variety of email escalations may help, communication over calls are much easier and quicker to get through.

You can get your concerns resolved across any of the mentioned fields including your trading or demat account, profile (email, address, mobile) update, holding status and trade position etc.

If you think you have been wrongly done by the broker, Religare Securities, like any other stockbroker, provides assistance through its appointed compliance officer.

Here are the details of Religare Securities Compliance Officer:

 

As far as the quality of Religare Securities Customer Care is concerned, the broker certainly needs to work on its turnaround time especially for clients who are stuck in their trades due to a concern in any of the trading platforms or order execution in general.

Further, the broker may look to introduce online mechanisms such as Whatsapp, Web chat and so on.

Lastly, in case you are looking to get started with stock market investments and/or trading, let us assist you in getting started.

Just fill in some very basic details in the form below and we will arrange a callback for you:

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Religare Securities Customer Care
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