Upstox is one of the leading discount stockbrokers in India with its headquarters in Mumbai. The broker has the backing of few renowned investors as far as funding is concerned. It was established in the year 2012 and since then has come a long way in establishing itself in the already crowded stockbroking space in India.
To give you a quick idea, Upstox has an active client base of 53,136 – which places it among the top discount stockbrokers in the country. Overall, Upstox ranks among the top 25 stockbrokers in India as far as the client base is concerned.
Anyway, talking about Upstox Customer Care, the discount broker does a pretty mediocre job while offering the following communication channels:
Email (use when you can wait)
Phone (for quick assistance)
Chat-bot (for general queries)
You can put your queries through their social media platforms as well, however, the ones listed are recommended relatively more.
When it comes to the quality of the Upstox Customer Care, as mentioned above, the discount broker fails to impress. Some of the lacking areas include:
You can frequently expect long waiting periods in case you choose to call the broker.
High Turnaround time
No toll-free number offered
You can get in touch with the Upstox Customer Care using any of the below mentioned contact details:
If you are stuck in your trade, it is obviously suggested that you use the phone channel, however, it is hard to guarantee that you will get a quick solution (this is one grey area in the discount broker among other top provisions it has to offer).
One area that can be credited towards Upstox is that they have set-up an exhaustive support portal within their website that gives out details on areas such as Account Opening, Trading Platforms, Trading Account, Pricing etc. With this arranged, if you are looking for some general information about the broker, that can be taken by browsing their website itself.
If you are looking to call Upstox Customer care, then you can dial between 8 am to 7 pm during weekdays and between 10 am to 2 pm on Saturday. The broker does not provide call support on Sunday.
Depending on the severity of your concern, the email turnaround time varies between 1 hour to 2 days.
Furthermore, if you have already been in touch with the customer support and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of Upstox.