As far as SBI Smart Customer Care is concerned, the stockbroker provides the following communication channels to its clients:
Although, the broker offers multiple ways of communication to its clients, however, when it comes to the quality part – the broker pretty much falls flat. There are concerns such as limited understanding of the offerings provided by the stockbroker, high turnaround time for the queries put in etc.
It also seems the broker needs to put in a proper training plan that sees its execution among the support executives since there seem to be reasonable communication inconsistencies.
In case you are looking to get in touch with the broker, here are the contact details:
022 2302 8367
1800 209 9345
MTNL/BSNL Toll Free
1800 22 3345
022 6153 6900
II Floor, C Wing, Mafatlal Chambers, N.M.Joshi Marg, Lower Parel, Mumbai, Maharashtra 400013
SBI Smart Customer Care has been segregated into multiple levels of escalation.
For instance, in case you do not get a satisfactory response from the contact details mentioned above you can drop an email at Dp.Grievance@sbicapsec.com along with details such as Client Name, Client Code, Mobile, Complaint details etc. This information piece must be sent from your registered email with the stockbroker.
In case you still do not get anything fruitful, you may choose to escalate by writing an email to firstname.lastname@example.org
At the final level, you can get in touch with the broker management at email@example.com
SBI Smart Customer Care Timings
In case you are looking to get in touch with the broker, the SBI Smart Customer Care team works from 8.30 am to 6.30 pm on weekdays. Along with that, the support team works on the first Saturday of every month between 9.30 am and 2.30 pm.
Like most of the other stockbrokers, SBI Smart does not provide support on any of the other Saturdays or Sundays.
Furthermore, if you have already been in touch with the SBI Smart Customer Care and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of the bank-based stockbroker (details mentioned above).