The broker is known for its wide variety of trading platforms (especially its mobile app IIFL Markets), multiple trading segments and reasonable offline presence.
When we last checked, India Infoline had an active client base of 2,30,285 thus placing it at position 10th in the overall stockbroking space in India (for more information, check this detailed review on Stockbrokers with Active Clients).
As far as IIFL Customer Care is concerned, the broker offers the following communication channels to its clients:
Like you can see, there is a wide array of methods in which the clients can reach out to the IIFL Customer Care team.
Furthermore, the broker has segregated different departments/query areas very neatly and have set up corresponding lines for a quicker turnaround and thus, solution.
In case you are looking to reach out to IIFL Customer care, here are the contact details:
IIFL Customer Care Number:
Here is a quick look at some of the direct contact numbers of the different departments under this financial house:
Technology/ Trader Terminal Queries
Equity/Currency and Commodity/Spot
Gold/NCD/NBFC/Insurance and NPS
180030001155 / 022-61064444
You can use Whatsapp as well for quick chatting communication with this business:
DP related queries
IIFL Customer Care Email:
In case you are looking to send an email to IIFL Customer Care, here are the details for your reference:
DP related queries
IIFL Customer Care Toll-Free:
Lastly, this stockbroking house provides you with a toll-free number as well:
Toll Free Number
1800 3000 1155
IIFL Customer care, as mentioned above, also has a missed call service. Using this, you can just give a missed call to the specific numbers and the corresponding solution will be provided to you.
Here are the specific numbers you may use:
Missed Call Numbers
DP Bill Statement
DP Transaction Statement
DP Holding Statement
RM Contact Details
IIFL Customer Care Timings
IIFL Customer Care is opened to service at 9.30 am every business day and the support closes by 6 pm in the evening. There is no support provided in any format on weekends and on public holidays.
Thus, in case you are stuck with your query outside the non-business hours and days, you will have to wait to get your query resolved.
IIFL Customer Care Complaints
IIFL is one of those stockbroking houses that has received limited complaints form its clients. Historically speaking, the broker has received complaints from its 0.01% of clients while the Industry standard is 0.03%.
Nonetheless, if you wish to file a complaint against the IIFL Customer Care, you can use the below at the end of this review or you can check this detailed reference on IIFL Complaints.
Furthermore, here are the offline sub-broker and franchise locations where IIFL Customer Care has a presence across different parts of the country:
When it comes to the quality part of IIFL Customer care, the broker has been instrumental in providing quick support with a professional approach.
The broker seems to have a structured training process in place for its support executives who end up having a sound understanding of the offerings and services provided by the broker.
The broker also provides assistance in regional languages in case the client prefers to speak in the local language other than the mainstream Hindi & English languages.
However, if in case you do not get a satisfactory response to your query or concern, then you may reach out to the compliance officer (depending on your query area) of the broker via email or call.
Here are the compliance officer details:
Compliance Officer Details
Chief Compliance Officer
Mr. R. Mohan
Compliance Officer for Broking and DP Operations
Mr. Prasad Umarale
Compliance Officer for Portfolio Management Services
Mr. Roshan Dave
Compliance Officer for Merchant Banking division
Mr. Sourav Roy
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