ICICI Direct is one of the topmost bank based full-service stockbroking company in India. It is a retail investment and trading arm of ICICI Securities which is further part of India’s top financial service provider ICICI group.
The broker has a presence across 87 locations in India with more than 200 offices in different forms and sizes for its clients.
Let’s have a quick look at this stockbroker:
ICICI Direct Review
Without a doubt, the brand equity gained by ICICI banking services in the past 2 decades helps ICICI Direct but at the same time, ICICI Direct is famous for its incredible customer service and vast offline presence across the country.
With more than 35 Lakh customers across the country, it provides a range of trading and investment services. These segments include:
One of the unique features of ICICI Direct is the 3-in-1 demat account which includes the Bank account, Demat account, and the Trading account. This feature is only available with stockbroking companies that have the leverage of a banking services parent company.
The advantage of having a 3-in-1 account is that you get a seem-less trading experience since your bank account is directly integrated to your trading account which helps in instant money transfer.
“ICICI Direct boosts of having an active client base of 8,70,070 – second highest in the country.”
In case of non-banking financial companies (NBFCs) such as Angel broking or Sharekhan money transfer from your bank account to your trading account takes some time that might elude you from making money at specific lucrative opportunities.
ICICI Direct provides different propositions to different sets of the potential client base.
As per the broker, if you are a beginner trader, then you can use the assistance of its relationship managers that are mapped to your account to understand how you can carry out your trades. And of course, the 3 in 1 Demat account helps!
The broker also provides financial learning through virtual classrooms for its clients. Some of the courses are paid in nature though.
If you are an investor, then the broker provides a wide range of investment products (as mentioned above) along with its fundamental research for your reference.
Lastly, if you are an active trader, the broker provides you with a high-performance terminal application in the form of ICICI Trade Racer (discussed later) with an exhaustive number of features and speed.
Shilpa Kumar – Managing Director & CEO, ICICI Securities
ICICI Direct Trading Platforms
ICICI Direct provides state-of-the-art trading platforms for desktop, laptop, and mobile devices. Here are the details:
Trade racer is an executable file that can be installed on your machine and then from there clients can carry out their trading from their desktop or laptop. Some of the features this trading platform carries are:
View all trending scrips within a single screen or interface
With Live scanner feature, clients can instantly identify stocks that are making high or low
With Heatmap feature, stocks high or low can be identified directly with colour coding without looking at data
Customisable colour layouts and market charts
Here is the demo of Trade Racer software:
“Clients who are able to generate monthly brokerage in excess of ₹750 gets free access to this trading platform while the ones that cannot are required to pay ₹75 per month as subscription cost of this software.”
The above lined above suggests that the broker favours the traders who trade on a regular basis and consistently generate business for them. However, small investors or beginners are, in a sense, penalized for low brokerage in the form of this un-necessary subscription cost.
Lastly, make sure that the computer or laptop you use for using this trading software on, must have a decent configuration in terms of RAM, processor, memory and so on. Otherwise, you have to go through mediocre-level trading experience.
ICICI Direct provides you with the following communication channels for service:
The expectations from the clients of such a huge brand name such as ICICI Direct are generally high. This gets fuelled by the fact that it is a full-service stockbroker that charges premium brokerage charges in lieu of quality customer service and research. As far as the former is concerned, the quality is pretty average, especially in terms of personalization of communication.
The biggest concern of all is that the broker seems to give major attention to high net worth individuals or heavy traders. Thus, users that are small to medium in terms of turnover or the ones who are beginners looking to enter into stock trading space, get miniscule attention. Make sure you do understand that aspect before opening an account.
“ICICI Direct has a repository on user education around basics and fundamentals of trading, Mutual funds, Futures, and options as well as investing. This is available for free and can be accessed from their website.
The complete course consists of 11 modules divided into 2 chapters. Although content-wise, its good but the way it has been structured, could have been improved.”
This full-service stockbroker charges these brokerage percentages, however, it really depends on the kind of plan you subscribe to.
0.03% to 0.05%
₹35 to ₹95 per lot
0.03% to 0.05%
₹10 to ₹25 per lot
To understand how this works, you need to understand that it all really depends on your trade value. For example, if you traded for ₹1,00,000 at Equity Delivery level, then with 0.55% brokerage charge, you are supposed to pay ₹550 as brokerage charges excluding taxes and any transaction charges.
That is pretty high an amount of brokerage when we compare it to some other economical full-service brokers and certainly with discount stock brokers.
“ICICI Direct has a minimum brokerage charge set at ₹35 per executed trade. That implies, irrespective of your trade value, you are supposed to pay at least ₹35 as brokerage charge plus taxes and transaction charges.”
Furthermore, the broker has few plans for its clients with different brokerage structure, such as:
I – Saver Plan
This plan works on the concept of the total turnover you create within a span of 3 months. There are multiple slabs ranging between ₹25 Lakhs and going as high as ₹5 Crore. Higher the turnover, lower the brokerage you end up paying to the broker (across segments).
I – Secure Plan
There is no commitment of turnover in this plan and you are supposed to pay a discussed brokerage rate in all your trades. You are advised to have a detailed discussion before you open your account and negotiate on the brokerage since it will be applicable in all your future trades.
Prepaid Brokerage Plan
As the name suggests, you are supposed to make an initial payment (like a Paytm Recharge) to ICICI Direct. Higher the payment, lower is the brokerage applicable on your trades. The commission generated from your trades will be auto-deducted from this initial deposit.
You can recharge again once the initial deposit is completely exhausted.
All these plans have some set of pre-conditions to each and based on your preference(s), you can make a selection.
Apart from the account opening and maintenance charges to go along with brokerage, you are supposed to pay few taxes and transaction charges that finally become part of the total payment. As far as transaction charges levied by the full-service stockbroker is concerned, here are the details:
As per the industry standards, ICICI Direct charges pretty nominal transaction charges. There are a few stockbrokers such as Trade Smart Online and TradePlus Online, that charge hefty transaction charges after attracting customers with low brokerage charges.
ICICI Direct Margin
The full-service stockbroker is not really known to provide high exposure or leverage but then, again it depends on the kind of plan you have chosen. Based on that, the leverage values can be negotiated to an extent.
It is advised to be very sure of the implications of using Exposure to your trades. Unless you understand how it works and what are the potential risks of using it, it is suggested not to use exposure at all.
As a full-service stockbroker, ICICI Direct provides you with a wide range of research and recommendation products. It does not really matter what kind of trader or investor you are, the broker provides various kinds of tips (except commodity of course, since ICICI Direct does not provide commodity trading services).
Some of the research products offered by ICICI Direct are:
Monthly Derivative Reports
Monthly MF Reports
Daily Support & Resistance
Equity Model Portfolio
As you can see above, the range is quite varied when it comes to ICICI Direct Research. As far as the quality of these research reports and tips is concerned, the broker provides good long-term investment tips. However, for intraday or swing trading, it is adviced that you perform a quick check at your end before placing the trade.
This stockbroker has received a relatively lesser number of complaints as compared to its peers in the industry. As per the latest numbers, the industry average is 0.02% or 2 out of 1000 clients reports a complaint against his/her broker.
In the case of ICICI Direct, the complaint percentage is 0.01% where it has received 112 complaints in this financial year.
With these numbers, potential clients of this broker can feel relieved as the broker does a reasonable job when it comes to the complaints it receives and the corresponding resolution it provides.
ICICI Direct Disadvantages:
You must be aware of some of the concerns of opening your demat/trading account with this bank-based full-service stockbroker:
Brokerage charges are relatively high as compared to other stock brokers. Most of the times, it is not even negotiable
Not Optimal for small investors of beginners as the broker charges for trading platform usage to go along with relatively high brokerage charges.
Does not allow commodity trading.
Mobile app quality is pretty mediocre.
No LIVE chat support for a quick resolution
“ICICI Direct has received 21 complaints from its clients the financial year 2019-20.”
ICICI Direct Advantages:
At the same time, here are some of the quick benefits of using the services of ICICI Direct:
ICICI Direct is the number 1 stockbroker in India in terms of its active client base.
With the provision of 3-in-1 account, clients get an easier life for their fund transfers. In fact, the money is transferred back to your ICICI bank account as soon as you exit the trade.
A large number of investment products at the disposal of clients and the broker allows trading and investing in different segments.
Enjoys a huge brand name gained through its banking services
Provides one of the top mobile and desktop-based trading applications for easy trade execution.
Under the umbrella of the parent brand, you can use the Insurance services of ICICI Lombard.
Offline assistance through its branches is availed with minimum hassles.
Free research provided with a special focus on fundamental investments.
A limited number of complaints percentage recorded at the National Stock Exchange as compared to most of the competitor stockbrokers.
Good Till Cancelled (GTC) Orders allowed to be executed with the specification of the expiry date.
Financial education at different levels of trading and investments.
Interested to open an account? Enter Your details here and we will arrange a FREE Call back.
Post this call, You need to provide a few documents to start your account opening process. The documents required are as follows:
An address proof
Bank statement for the last 6 months
AMC fees (if applicable)
Trading Account cheque
Once you are done with this, your account gets opened within 2-3 business days.
ICICI Direct Membership Information:
Here are the details on the different membership details of the full-service stockbroker with exchanges such as NSE, BSE etc:
BSE Capital Markets
NSE Capital Markets
NSE Currency Derivatives
ICICI Centre, H.T.Parekh Marg, Churchgate, Mumbai - 400 020
ICICI Direct Frequently Asked Questions
Before we wrap-up this review on ICICI Direct, let’s go through some of the most frequently asked questions (FAQs) about this broker.
What is ICICI Direct?
ICICI Direct is the broking arm from the banking company ICICI Bank. Using the services of this stockbroker, you can invest across multiple segments apart from the fixed deposit option that the bank provides to you.
You are supposed to open a demat and a trading account with the broker in order to do so.
Can I buy Mutual funds using ICICI Direct services?
Yes, the full-service stockbroker provides services across multiple trading and investing products, including Mutual funds.
How is the feedback on the mobile app of ICICI Direct?
The mobile app space is one of the grey areas or rather weak links when it comes to this bank based full-service stockbroker. The biggest concern being its update frequency cycle. It takes 7-8 months that the app sees a single update.
At the same time, if we talk about industry standards, other stockbrokers update their mobile app at least once in a span of 4-5 weeks while some of the best ones within 2-3 weeks.
Other concerns include basic design, limited features, slow speed and low usability.
How can I transfer my shares from ICICI Direct to any other broker?
It’s a pretty straightforward process. You can do this online or offline, depending on your preference. To know complete details about shares transfer from ICICI Direct to your stockbroker, you can check out this detailed review here.
What are the account opening and maintenance charges at ICICI Direct?
Opening a Demat and Trading account is free at this full-service stockbroker but you are required to pay ₹700 as annual maintenance charges (AMC), which is pretty high as per industry standards.
How to Unlock ICICI Direct Account?
If your ICICI direct account has been locked out, there are 2 ways to get it unlocked.
Either you can enter your UserId provided to you by the broker or use the combination of the form number, your date of birth and valid PAN number. Once you provide any of these two options, you will be taken to the next screen where an OTP confirmation will be done before your account is unlocked.
Otherwise, you can just provide your ICICI Bank Account number and you will be taken to the ICICI bank website, where you can log in. The demat account linked to your bank account will be unlocked.
How to Reset ICICI Direct Password?
The broker requires you to change/update/reset your password every 90 days and you must make sure that the new password must not be the same as any of the passwords you have used in the past.
In order to reset your account password, you need to enter your ICICI Bank account number and update it in your net banking portal.
You can rest your password using the Grid functionality as well.
How do I Close my demat account at ICICI Direct?
Closing an account is not as easy as opening one. You are required to complete few formalities otherwise you will get charged AMC on a regular basis. Check out this link for a complete understanding of how to close your demat account with the broker.
How can I invest in IPOs using ICICI Direct Services?
Investing in IPOs using ICICI Direct is pretty easy since this can be done using ICICI bank services. Both the accounts are going to be completely integrated and thus, the overall process becomes much simpler.
Does ICICI Direct assist users in learning about trading and investing?
The broker provides the following solutions to its clients around the basics and fundamentals of trading:
iCommunity is an online forum where users can ask questions, get answers to their queries, follow others with an expert point of views.
Online tutorials around basics of Equities, Mutual Funds, Options, Futures and technical analysis
All these services are provided to the clients of the broker, however, the quality of the content shared cannot be guaranteed. There are stockbrokers who have been marketing their content to let users know about it. For some reason, ICICI Direct has not done that.
There may be two reasons of that – either they don’t understand that it needs to be marketed for people to know OR they are themselves not sure of the quality yet, that might potentially hit at their brand reputation.
Also, check out a detailed comparison of ICICI Direct Vs other stockbrokers: