Sharekhan Customer Care comes with a wide range of communication channels and reasonable service quality. Let’s have a detailed look in this review.
Sharekhan is one of the oldest names in the stockbroking space, especially when it comes to full-service stockbrokers in India. It was established in the early 2000s and has in fact seen the 2008 share market bubble.
As far as Sharekhan customer care is concerned, you can get in touch with the broker through the following communication channels:
Live Chat (preferred for quicker turnaround)
Phone (preferred for quicker turnaround)
As shown above, there is a wide range of communication channels when it comes to Sharekhan Customer Care. This is a good sign of credibility towards the full-service stockbroker since it has taken specific steps to open various lines of communication with the customer.
Furthermore, the quality part of Sharekhan Customer care is also well taken care of. You can expect a quick turnaround time, especially with call based channels. Live chat is another interesting and quick way to get your queries resolved from the broker.
The turnaround time of your query depends on the channel you have used for raising your concern. For instance, if you have used the web form, the broker claims to come back with a resolution within 24 hours.
The broker offers call and trade facility to its clients and the broker can be reached out using the contact details mentioned in the table above. Here are the timelines you must follow for call and trade facility:
Equities and Derivatives: 8.30 am to 4.30 pm
Currency Trading: 9.00 am to 5.00 pm
In case you are looking to get in touch, here are the contact details.
Sharekhan Customer Care is open between 10 am to 7 pm on Weekdays and between 10 am to 4 pm on Saturdays. There is no customer support provided on Sundays.
For any specific complaints, you can get in touch with the grievances officer of Sharekhan. Here are the details:
Sharekhan Customer Care – FAQs
Here are some frequently asked questions related to Sharekhan Customer Care. You can get the answers of such queries from here itself rather than getting in touch with the customer support.
What do I get in the Welcome Kit post the Account is Activated?
As soon as your Sharekhan Demat account is activated, you are provided with a welcome kit. It contains a Client Master list, Welcome Letter, DIS or Delivery Instruction Slip, Client Master Form and a Password Envelope.
Where can I check the Brokerage Rate I will be paying?
Once you login into your account, you will see a ‘Reports’ tab. Navigate to the ‘Transaction Report’, followed by ‘Equity’, here you will find a link titled ‘Brokerage Structure’. This page will provide you with the specific information on the brokerage you will be paying to the broker.
What are the banks I can use in order to transfer funds to my trading account?
There is a specific list of banks Sharekhan is connected with. You can check this Sharekhan bank list for more information.
I want to apply in an upcoming IPO. How do I submit the form?
Sharekhan has a network of 1000s of branches across the country. You can choose to submit the form in any of these branches or of course you can submit it online.
How can I change my address?
In case you are looking to change your address in the system, you are required to provide specific documentation. including: